Challenges in a business vary,
but it always falls within one of three buckets: people, process or technology.
In the last episode, we talked to Kareen Walsh, Founder of Revampologist, about the People component to this triad. Today, we’re diving into Process and Technology – specifically, how organizations need to understand and work through the ever-changing dynamics that impact these two components in order to ensure forward momentum.
Assessing and Flexing Based on all of the Business Dynamics
As an ‘agilist’ and performance coach, Kareen has learned and applied effective processes that inherently engage people and technology.
It involves evaluating the various facets of the business that are both internally-facing and customer-facing, but also measuring and pivoting when needed.
Agile practices can be applied to overall business processes as they enhance communication around execution and leverage people’s expertise (or technology) to get the job done in a cohesive way.
Processes need to pivot as the company pivots just like with agile practices, but it needs to be customized to what the client need is.
Companies are trying to keep up with the ongoing introduction of new technologies. Too often, organizations start implementing these technologies without checking if what they currently have in place could be optimized for their purposes.
If a firm wants to determine the best technology for them, they need to look at their firm from both an internal and external perspective.
From an internal standpoint, technology is all about optimizing operations – Does it serve your team’s needs? Is it helping them communicate better? Is it helping them build the product they need to build better?
For the external side, tech is about the service or product you’re providing to your customers – Are you actually aligned with your customer’s needs and gathering that data before you make changes?
Addressing these two needs are dynamic and involves gathering data to measure and enhance along the way.
Measuring the performance of your technology, and its impact on operations and end customers, is also important.
Data/information that helps assess the ongoing dynamics and interdependencies of an organization will help organizations move forward.